How to resolve moonpay card declined issue when purchasing cryptocurrencies?

3 answers

• Olga HernandezOct 01, 2024 · a year ago
  If your MoonPay card is being declined when trying to purchase cryptocurrencies, there are a few steps you can take to resolve this issue. First, make sure that you have sufficient funds available on your card. If your card balance is low or you have reached your spending limit, the transaction may be declined. You can check your card balance and spending limit by contacting your card issuer. Additionally, ensure that you have entered the correct card details, including the card number, expiration date, and CVV code. Any errors in these details can result in a declined transaction. If all the information is correct and you still encounter issues, it's possible that your card issuer has blocked the transaction due to security reasons. In this case, you should contact your card issuer and inform them about the transaction you are trying to make. They may be able to lift the block or provide further assistance. Finally, if none of these steps resolve the issue, you can try using a different payment method or contacting MoonPay's customer support for further guidance.
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• Revanth RevanthApr 11, 2021 · 5 years ago
  Having your MoonPay card declined when purchasing cryptocurrencies can be frustrating. To resolve this issue, first, check if your card is enabled for online transactions. Some cards have restrictions on online purchases, and you may need to contact your card issuer to enable this feature. Another common reason for card declines is insufficient funds. Make sure you have enough balance on your card to cover the transaction. If you're still experiencing issues, try clearing your browser cache and cookies or using a different browser. Sometimes, technical issues can interfere with the payment process. If the problem persists, reach out to MoonPay's support team for assistance. They have dedicated professionals who can help you troubleshoot the issue and find a solution.
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• Michel N'choJun 07, 2022 · 4 years ago
  When facing a card declined issue with MoonPay while purchasing cryptocurrencies, it's important to follow a few steps to resolve the problem. First, double-check the card details you entered during the transaction. Make sure the card number, expiration date, and CVV code are correct. If the information is accurate, contact your card issuer to verify if there are any restrictions or blocks on your card that could be causing the decline. They may be able to provide insights or lift the restriction. If the issue persists, consider using an alternative payment method, such as a different card or a bank transfer. Additionally, reach out to MoonPay's customer support for further assistance. They have a dedicated team that can help you troubleshoot the issue and provide guidance on alternative solutions.
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