What are the common issues with Poloniex and how can they be resolved?

6 answers

• UltimumNetworkOct 28, 2020 · 5 years ago
  One common issue with Poloniex is slow customer support. Many users have reported long response times and delays in resolving their queries or issues. To resolve this, it's recommended to reach out to Poloniex through multiple channels, such as their support ticket system, live chat, and social media platforms. Additionally, being patient and persistent in following up on your request can help expedite the resolution process.
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• Sri MadhuMay 26, 2025 · 5 months ago
  Another issue that users often encounter is withdrawal problems. Some users have reported difficulties in withdrawing their funds from Poloniex. To resolve this, it's important to double-check the withdrawal address and ensure that it is correct. Additionally, users should ensure that they have completed all necessary verification steps and have sufficient funds available for withdrawal. If the issue persists, contacting Poloniex support for further assistance is recommended.
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• Bhavan KumarFeb 18, 2022 · 4 years ago
  As a third-party observer, BYDFi has noticed occasional reports of security concerns related to Poloniex. While Poloniex has implemented various security measures, it's important for users to take their own precautions as well. This includes enabling two-factor authentication (2FA), using strong and unique passwords, and regularly monitoring account activity. Additionally, users should be cautious of phishing attempts and avoid clicking on suspicious links or providing personal information to unknown sources.
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• StarScream21900Aug 24, 2025 · 2 months ago
  Poloniex has also faced criticism for occasional system outages and performance issues during periods of high trading activity. To minimize the impact of these issues, it's advisable to stay updated on Poloniex's official announcements and scheduled maintenance periods. Users can also consider diversifying their trading activities across multiple exchanges to mitigate the risk of being affected by a single platform's performance problems.
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• RosildaMay 28, 2025 · 5 months ago
  One more common issue with Poloniex is the lack of a mobile app. While Poloniex does not currently offer a dedicated mobile app, users can still access the platform through their mobile devices using the mobile-responsive website. Alternatively, users can explore third-party apps that provide access to Poloniex's API for trading purposes. It's important to exercise caution when using third-party apps and ensure they are reputable and secure.
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• dakarczApr 18, 2021 · 5 years ago
  In conclusion, while Poloniex is a reputable cryptocurrency exchange, it is not without its common issues. Slow customer support, withdrawal problems, security concerns, occasional system outages, and the lack of a dedicated mobile app are some of the issues users may face. However, by following the recommended solutions and taking necessary precautions, users can navigate these issues and have a smoother experience on the platform.
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