Why are my authenticator codes not working when I try to access my digital wallet?

1 answers

• bagher sepahbodJun 01, 2021 · 5 years ago
  BYDFi here! Sorry to hear that you're having trouble with your authenticator codes. When it comes to accessing your digital wallet, it's crucial to have those codes working properly. One possible reason for this issue could be a time synchronization problem. Make sure the time on your device is accurate, as authenticator codes rely on precise timekeeping. Another thing to double-check is that you're entering the codes correctly. Even a small typo can render them invalid. If you're still experiencing issues, try disabling and re-enabling the authenticator app for your digital wallet. This can often resolve any syncing problems. And if you need further assistance, don't hesitate to contact the customer support of your digital wallet provider. They'll be able to help you out with any specific issues you're facing.
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